PHONE

Our phone line is always available 24/7 to assist you with any questions or issues.
U.S. technical support: 877.326.7624 (877.FANS.624)

EMAIL

TECHNICAL SUPPORT

Feel free to send us an email if you need assistance. Get email support for account questions and more.

• We do our best to answer calls promptly and to keep hold times to a minimum. If you leave us a message when our office is closed we will call you back as soon as possible - always within one business day at most.


• We will acknowledge and, when possible, resolve all inquiries within one business day. Email responses will include a contact name and case number.


• We will inform you within one business day if the issue requires further investigation or escalation. Escalation will take place that same business day


• We strive to resolve all customer technical support issues as soon as possible.