Capital Grille Gets Reputation, Do You?

Excellent customer service makes the purchase process so much more enjoyable, doesn’t it?  Even to the extent that I can spend $250 on dinner for my wife and I and walk out feeling like I got a good deal. We had dinner at the Capital Grille in Lombard, IL last night, and this morning, besides thinking how much I enjoyed the dinner last night I also thought, “Capital Grille really gets what this reputation thing is all about”. Continue reading

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SOCIALDEALER launches Facebook A.M.P.

In February 2012, SOCIALDEALER  announces the launch of Facebook A.M.P., which is Facebook Advertising Management Program, for auto dealers that want to AMPlify their social media messages. Facebook allows dealers to take advantage of engaging posts and referrals from fans affiliated with their products and turn these into advertising messages which expands the reach of these recommendations and conversations. Call or email today for more information on our Facebook ad packages, at 877-326-7624 or sales@socialdealer.com

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SOCIALDEALER Announces Launch of Version 3.0

SOCIALDEALER launched version 3.0 on Saturday, February 11, 2012

Continue reading

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Thanks for stopping by

We want to give a great big thanks to everyone who stopped by our booth at NADA this past week.  We had a great time meeting all the new dealers and vendors who came by to look at the SOCIALDEALER platform.  We are excited to follow up with everyone on these opportunities, and confident we will be building many great new relationships from these meetings during the coming year.  Thanks NADA!

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SOCIALDEALER 1 of Top 12 Companies to Watch in 2012 by AutoSuccess

AutoSuccess Magazine has Identified Twelve Automotive Digital Supplier Companies that are Helping Car Dealers “Dramatically Improve Their Profitability”

AutoSuccess begins by telling the industry “Over the last three years, as a result of the recession, our industry has experienced some growing pains. Just as demand began to rise, the industry’s economic woes were met with the wrath of Mother Nature when the earthquake and tsunami hit Japan, taking a toll on the production plants that feed the inventories of dealerships across the country. Despite the difficulties, most dealers have weathered the storm, cut costs and increased efficiencies to stay afloat. The best dealers have remained strong and are now benefiting from increased demand, revenue and profits with leaner organizations that are enjoying the newfound demand in the recovering market”

Read about all Twelve Companies  to Watch in 2012 by AutoSuccess

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NADA Includes SOCIALDEALER in Press Conference for 2012 Convention

LAS VEGAS (Jan. 17, 2012) – The National Automobile Dealers Association announced today the schedule for 21 press conferences at its upcoming Convention and Expo in Las Vegas, which runs Feb. 3 to 6.

All press conferences last 45 minutes and will be held in rooms 233 and 235 in the North Hall of the Las Vegas Convention Center.

SOCIALDEALER has been included in that select list and our press conference will be on Monday, February 6, from 10:00 – 10:45 a.m. Room N233. To see a complete list of press conferences for NADA, click here

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Are Off-Peak Times Better For Social Media Interactions?

In Dan Zarrella’s Article “How To Use Contra-Competitive Timing for More ReTweets, Likes, Comments and Clicks“, Dan makes the observation that less-popular days (off-peak times) for social media updates are the most successful for getting viewer interactions (such as ReTweets and Likes). Dan also includes a nicely-designed infographic to illustrate his observations.

The following information contains our response to the article which brings to light how this observation should be applied to a company’s social media update scheduling and marketing agenda.

“Very interesting points made in this article, Dan. It brings to light a new question… “If marketers identify this new trend that suggests weekends and other unpopular posting days are days in which posts are competing less for attention (therefore more likely to be viewed and interacted with by viewers), will they (marketers) then adjust their social media posting schedules to those days? And in doing so, will more popular posting days (Mon-Fri) become less popular?

The conundrum is such that when Mon-Fri become less popular, your observation in this article becomes an endless tail-chase where marketers are constantly shifting their updates to days in which they feel their posts will have the least competition for views. Today it is the weekends. Next week it may be the weekdays. Then it may shift back to the weekends.

I believe that it is simply best to supplement your current social media marketing update schedules to include peak hours on the weekends. I believe it may be an interesting study to identify what types of posts generate user interactions and then base that on a study of peak hour performance throughout the week.

For example, If a social media marketer’s update schedule contains entertaining posts (videos, photos, and other less sales-oriented types of posts) and informative posts (blog articles, links to OEM reports, promotions, etc), it becomes a question of when and in what quantity to distribute either of those types to gain maximum viewer interaction.

I found this article helpful to analyze Tweets to identify times for maximum visibility http://mashable.com/2011/10/28/best-time-to-tweet/

In conclusion, Social Media never sleeps, and each user’s audience may differ significantly from one company to the next. Do your own studies, test different types of posts, test different times and form your own conclusions. Trends will always shift based on a wide variety of factors. In order to be successful, you have to be up-to-date with technology and have access to the tools that will keep your company relevant in the eyes of your customers.

That’s what we do over here at SOCIALDEALER – http://socialdealer.com. We’re constantly finding new ways to help automotive dealers be more successful with their social media marketing efforts.

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That Negative Review Can Bite Into Your SEO

Search Engine Optimization (SEO) is a staple in the majority of automotive dealers’ marketing budgets for 2012. The industry has fully embraced the Internet, so logically dealers are investing additional money in search engine rankings to get their websites seen as much as possible.  However, Social Media and Web 2.0 have changed the landscape, specifically in the way sites like Google displays search results.  Whereas at one time search results displayed a website, and other websites linked to the same content, now search results include a rating tied to customer reviews.  Online reviews have become a powerful force in the car buying process.  According to BusinessWeek, 70 percent of consumers now consult reviews before purchasing.

In our market, I’ve seen dealers spend thousands of dollars on SEO, only to have 2 and 2.5 star ratings displayed on page one of Yelp results.  A number one or two position on the first page of Google does no good when it also displays a worse star rating than the competition.  This simply tells the potential car buyers to look elsewhere.  An online reputation can affect whether your monthly SEO investment is being wasted, or generating value for the dealership.

SEO is a continuously changing field, and now the SEP landscape has changed again to incorporate Social Media content.  Here are two examples:

  1. In data from Socialnomics, it was reported that 25 percent of search results for the top 20 brands are links to user-generated content.
  1. Google announced in 2011 that it looks at how reputable a person is on Twitter and uses that information in their search rankings, where previously, Google did not take this into account.

The same holds true for Search Engine Marketing (SEM). The higher number of reviews you have, the higher your click thru rate and conversion rate.  Multiple studies show increases of 10 to-20 percent depending on the total number of reviews and average score.

Social Media will continue to grow and soon will infiltrate all aspects of an Internet marketing plan.  Dealers who want to effectively market their dealerships online will be forced to include managing their reputation into that strategy or they will not succeed.

So what to do?

1) First and foremost, manage your reputation online.   If your average rating does not stand up to your competition, cut back on SEO until it does.

2) Track the number of reviews and your average score on all the major review sites.

3) Handle negative reviews as soon as possible and generate more positive reviews by asking your customers to rate you on review sites, in order to get your average rating up.

4) Monitor what is being said about your dealership outside of review sites – what are customers saying about you on Facebook, Twitter and blogs?

5) Employ software solutions that can help you manage all of this. Assign someone in the dealership to take responsibility for managing your reputation, and track your trends over time.

What are you doing to increase positive reviews in your dealership?

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Happy New Year from SOCIALDEALER

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The Viral Potential of Social Media

There has been a lot of discussion lately with Automotive Dealers about building fans in Social Media.  We have long taken the stance that it is the quality of fans that is critical for success, not the quantity.  The top priority for an auto dealer should be to build their number of in-market fans and followers.  Not only do in-market fans have the potential to become a customer, but their social network is going to be concentrated around where they live.  So if they live in your market, so do the majority of their friends.  This means there is a far greater chance your content will be relevant to their audience, and so they will be more likely to share or re-tweet your content.  Since your fans’ friends tend to be in your market, their friends (friends of friends of fans) will also tend to be within your market, again, meaning a better opportunity for sharing relevant content. This is where the viral effect of social media really comes into play.  Your content posts to even a small, local, quality audience can have a large effect, because it’s not simply the size of your audience that affects your reach, but the size of your local audiences’ reach beyond your immediate audience.

To illustrate with a quick example: For one of our new full service automotive clients, we designed and posted a service coupon.  Within 24 hours the coupon had been clicked on 390 times.  Why is this remarkable?  Because the combined audience for this dealer, between Fans and Followers, was less than 250 people.  Getting a click thru rate in the low single digits is seen as very good – but let’s say we did really well, and got 10% of the people who saw the coupon to click on it.  With 390 clicks at a 10% click thru rate, that is 3900 people who viewed the coupon, but their audience is only 250 – That is a 15 times increase in their social reach.  How does this happen?  Sharing. People share relevant, interesting content with their friends and family. Compare that to a dealer who has an audience of 3000 fans and followers, except these fans and followers are all over the world.  Since most of these people will be out of market, a local coupon is neither interesting nor relevant.  So what happens next?  No clicking, no sharing, and no new customers.  Dealers who have this large fragmented audience only see clicks and sharing when they post generic content, such as a photo of a polar bear.  While the polar bear may be cute, and may incite some fans to click or share, we have yet to see any affect on sales.  So what auto dealers need to ask themselves, is their social media goal to entertain the world with pictures of animals in nature, or developing new customers to make their dealership more successful?

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Follow the Leader Interview with Joe Castle

Joe Castle, Founder & CEO of SOCIALDEALER was interviewed by Automotive Digest as part of their Follow the Leader Series

Joe Castle discussed SOCIALDEALER’s mission of leveraging Social Media to develop tools and provide innovative solutions to the automotive industry that promote the value of marketing brands and products.  Read the Interview: http://www.automotivedigest.com/content/displayLeadersSingle.aspx?l=34

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5 Companies that are Rocking Social Media

Thanks to Scott Monty at Ford for sharing the infographic


Created by Voltier Digital for ScottMonty.com

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Happy Holidays from SOCIALDEALER

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Happy Thanksgiving from SOCIALDEALER

AutoSuccess has posted a podcast interview with Joe Castle on how to convert your traditional dealership into a digital dealership

Listen Now

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How to Become a Digital Dealer

AutoSuccess has posted a live podcast of an interview with our CEO Joe Castle.  Joe discusses how he converted his traditional dealerships into digital dealerships, and transforming them into profitable, growing businesses.

Listen in to see how you can change your business model.

Featured on http://www.autosuccesspodcast.com or you can go directly to the podcast here: http://bit.ly/tqKz04.  Let us know what you think.

 

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Joe Russo 1964 – 2011

It is with great sadness that we are posting today that Joe Russo, SOCIALDEALER’s Co-founder and President, passed away on Monday, November 14, 2011 at the age of 47.   Joe lived in Oak Lawn, Illinois. Joe Russo and Joe Castle partnered together back in 2007 to begin the venture that would become SOCIALDEALER.

Joe was instrumental in not only getting SOCIALDEALER started, but in developing our ideas, strategies and partnerships. He made the employees feel welcome from day one, and inspired them to all work to make our company more successful.

Joe included inspirational quotes as taglines in his emails, the most recent in my inbox was a quote from Guy Kawasaki, “The best reason to start an organization is to make meaning – to create a product or service to make the world a better place.”  Joe loved what he did at SOCIALDEALER, and we know he truly enjoyed launching SOCIALDEALER with the goal of making the world a better place – both for the employees who work here and the customers we serve.  We will miss his talents and enthusiasm.

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SOCIALDEALER is now on Google+

SOCIALDEALER is now on Google+

SOCIALDEALER
on Google+
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How To Promote Your Good Reviews

Positive reviews left by happy, satisfied customers can have a strong influence over potential customers. You should take advantage of these by posting every 4 or 5 star review you receive to your social sites. Using a Social Media Marketing platform such as SOCIALDEALER, this can be accomplished with the single click of a button using the Publish function. Continue reading

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Senior Database Developer

Your specialty might be writing queries and stored procedures, using data modeling tools, designing and optimizing databases, or implementing at the physical level. You must have a thorough understanding of relational databases. You are the Microsoft SQL Server expert whose responsibilities might include supporting and securing critical information systems and providing reliable data that can be used in our specific software solution/platform. Continue reading

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SOCIALDEALER welcomes Rick Dijamco

SOCIAL DEALER is pleased to announce the addition of Rick Dijamco as a new Sales Executive in New Jersey and surrounding north-eastern states. Rick’s experience includes working in  eCommerce, Sales, Account Management, CRM Software, Software Consulting, Sales,  and Sales Training / Consulting.
Rick is dedicated to give one hundred percent to improve the sales and profitability of a company. As a team player, Rick has increased client retention and maximized sales by analyzing the current market situation to best position a company’s products. Rick makes it a priority to develop a close relationship with by offering them the very best customer service. Welcome to the team Rick!

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